Payment Methods
The German version is legally binding. This translation is for convenience.
How payment works
You add items to your bag, choose the delivery country at checkout and confirm the Terms of Sale and the withdrawal notice. To pay, we redirect you to our payment service provider Stripe. There you enter your payment details and complete the payment; afterwards you return to the order confirmation.
Your card details never reach our servers. From Stripe we receive only whether the payment succeeded, the amount, the payment method in general form and the details needed for shipping and invoicing.
Available payment methods
| Payment method | Debited | Note |
|---|---|---|
| Visa, Mastercard, American Express | immediately | 3-D Secure confirmation by your bank may be required (SCA) |
| Apple Pay | immediately | on Apple devices in Safari |
| Google Pay | immediately | in Chrome and on Android |
| Klarna | depending on the option chosen | invoice or instalments; the financing contract is with Klarna |
| SEPA direct debit | 1–3 bank working days | dispatch after payment release |
Due date
The purchase price is due upon conclusion of the contract. For payment methods with delayed settlement we reserve your items and dispatch after payment release.
Currency and tax
All prices are quoted in euro and include statutory VAT at 19 %, provided the respective seller is subject to VAT. No VAT is shown for items from private sellers. If your bank settles in another currency, your bank may charge a conversion fee — we have no influence on this.
Invoice
You receive the invoice with the goods or by e-mail. For items from commercial third-party sellers the respective retailer issues the invoice; for our own goods acerasoft LLC. Private sellers do not issue invoices showing VAT.
Refunds
Refunds are always made to the same means of payment you paid with. With Klarna the refund runs through your Klarna account, with SEPA to the debited account. We start processing after receipt and inspection of the return; depending on the payment method a few working days may pass until the credit appears at your bank.
Failed payment
If a payment is declined, no contract is concluded and nothing is debited. Your bag is kept so that you can try again or use another payment method. The most frequent cause is an incomplete 3-D Secure confirmation.
Payment security
The connection is encrypted end to end via TLS. Stripe is certified as a payment service provider under PCI DSS Level 1 and licensed in Europe as a payment institution (Stripe Payments Europe, Limited, Dublin). To prevent fraud Stripe screens transactions automatically; we store no card numbers.